Friday, November 15, 2019
Oman Cement Company
Oman Cement Company Oman Cement Company (SAOG) was formed in 1978. Rusayl Cement plant was completed in 1983 with an annual integrated cement production capacity of 624,000 tons, of cement. In 1999 clinkering capacity expanded to a total of 1.2 million tons per year. The second production line came on stream in mid 1998. Presently the company is working on expanding the capacity of plant form 1.26 MTS per year to 1.70 MTS per year by upgrading production line No. 1 and No. 2. The company facilities are: 1- Computerized Manufacturing Oman cement manufacturing process is fully computerized. This avoids major hazards in manufacturing and needs less manpower. 2- Central Laboratory The Quality Control is supported by central laboratory consisting of robotics, X-ray spectrometers, laser particle size analyzers and computerized physical properties testing equipment. 3- Quality Management System and Environmental Management System oman cement Quality Management System is in accordance with the Quality Assurance Procedures of ISO 9001 : 2000 certification. 4- Pollution Control. The Oman cement company produces many types of cement which are: 1- Ordinary Portland Cement: It is type I Portland cement. Its uses are reinforced concrete buildings, bridges and railway structures. The typical compound compositions of this type are: 55% (C3S), 19% (C2S), 10% (C3A), 7% (C4AF), 2.8% MgO, 2.9% (SO3), 1.0% Ignition loss, and 1.0% free CaO. 2- Sulphate Resistant Cement: It is type V, is used where sulfate resistance is important. Its typical compound composition is: 38% (C3S), 43% (C2S), 4% (C3A), 9% (C4AF), 1.9% MgO, 1.8% (SO3), 0.9% Ignition loss, and 0.8% free CaO. 3- Moderate sulphate resistant: It is type II cement. This type of cement can be used in structures of considerable mass, such as large piers, heavy abutments, and heavy retaining walls. Its use will reduce temperature rise especially when the concrete is subject to hot weather. Its typical compounds composition is: 51% (C3S), 24% (C2S), 6% (C3A), 11% (C4AF), 2.9% MgO, 2.5% (SO3), 0.8% Ignition loss, and 1.0% free CaO. 4- Oil Well Cement Oil well cement, used for oil wells grouting, usually made from Portland cement clinker or from blended hydraulic cements. It is used for cementing work in the drilling of oil wells where they are subject to high temperatures and pressures. Its typical compound composition is: MgO: 6.0% SO3: 3.0% Loss On Ignition: 3.0% C3S: 48%-65% C3A: 3.0% Insoluble Residue: 0.75% C4AF+2C3A: 24% Production methods: There are four stages to produce cement that Oman cement using which are: 1- Preparation of the raw material at quarries 2- Heating and cooling to produce clinker 3- Preparation of the cement 4- Cement packing Process description: 1- Preparation material at quarries The raw material contains of limestone (80% of raw material), silica, aluminate and iron ore. The quarries located around the Oman cement plant. At quarries the raw materials are extracted with heavy equipments. Then the limestones are crushed with mobile crushers connected with long conveyer belt to transport them to storage passing the auto lab to analysis the samples with x-ray each two hours. After that the raw material are moved to reservoirs. Then they are moved with conveyor belt to the raw mill to grind the raw materials. Finally the grinding raw materials are moved to mixture reservoirs to get proper mixture before fed them to kiln. 2- Heating and cooling to produce clinker The raw materials are moved to channel, where heat exchange is occurred between these material and the raising hot gases from kiln, then the materials are separated from the gases. After that the material moved to calciner where the limestone is converted to calcium oxide, and then the calcined materials arefed to the kiln where the temperature about 1400 c and then leave from kiln to get clinker. Then the clinker leaves from kiln to air to reduce its temperature to 100 c to be ready to be moved to cement mill. Kiln process 3- Preparation of cement The clinker that came out of the cooler will be transported by the bucket chain conveyor to the silo. The bag filter on the top of the silo is sized for the feeding by the bucket chain conveyor and thermal air expansion in the storage. The clinker extracted from the silo is transported by belt conveyors to the cement proportioning. The gypsum is added to the clinker. Then the proportioned materials are conveyed via belt conveyor to cement grinding. Materials ground by ball mill are transported separator by bucket elevator. The coarse particles separated return to ball mill for regrinding while the fine product is collected by the bag filter behind the separator and then conveyed to cement silo with an air slide and bucket elevator. Cement silos is used to store the cement. Cement mill 4-Cement packing The cement from extraction systems under the cement silo is delivered to the buffer bin by air slide and the bucket elevator and vibrating screen, before being fed into each packer. The bagged cement can be loaded directly or stored in storehouse temporarily. Machinery and Equipments: No. Name function 1 Limestone Crusher used in stone quarry to crush limestone 2 Clay crusher used in stone quarry to crush clay 3 Limestone Stacker Used to move limestone to preblending stockpile 4 Limestone reclaimer Used to take preblended mixture from preblending stockpile 5 Coal and iron ore Crusher Used to crush additive materials 6 Coal and iron ore Stacker Used to move iron ore to conveyor belt then to proportioning station 7 Coal iron ore reclaimer Used for reclaiming all additive materials and coal 8 Raw mill used for raw materials grinding and drying 9 Raw mill fan Used to adjust the mill inlet temperature. 10 Preheater fan used to dry the raw materials 11 Preheater and precalciner Preheater used for preheating and partial decarbonation, and precalciner for calcination 12 Rotary kiln used to raise raw materials to a high temperature 13 Grate cooler Used for quenching 14 Cement mill Used to grind cement 15 Bag filter Used to collect dust 16 Coal mill Used for coal drying 17 Bulk loader for truck Used to load the bulk 18 Cement packer Used to pack cement product Quality control system: The quality control department in the Oman cement company function is to monitor product quality in every stage of production starting with extracting the limestone from the quarry till the stage of cement mills, by taking samples and analysis them. 1- The computer and x-ray analysis: The automation lab consists of robot, x-ray spectrometers, laser particle size analyzer and computerized physical properties. The samples will be taken by an automatic sampler from a point between the raw mill and homogenizing silo and then transported manually to the central auto lab, where it will be semi-automatically prepared and sent to an X-Ray analyzer. The results analyzed will be sent to a proportioning computer. The computer will calculate the ratio of raw materials and send out the set value to constant feeder according to the chemical compositions and raw meal module required. 2- Physical analysis: To test the fineness, soundness, setting time, strength, specific gravity, heat of hydration and loss on ignition of the cement to achieve the American specifications requirement. Maintenance procedure: The department functions are: -Checking all machinery and equipments are work properly. -Scheduling and planning for preventive maintenance, predictive maintenance. Coordinating with all departments for daily problem. Planning, coordinating of preventive and breakdown activities for achieving high plant availability to meet production target. The procedure that the Oman cement follows in case of breakdown, preventive and shutdown maintenance are: 1. Breakdown maintenance In case of any breakdown maintenance in the production department, they give information regarding the breakdown to the maintenance department, and maintenance workers are sent to the production plant to fix machine failures. 2. Preventive maintenance here, a team of maintenance workers is sent directly to the production plants to check out whether there is any failure in the machinery or not. 3. Shutdown maintenance When the plant is shut down the employees in the production department sent a letter to the maintenance department and successive steps are taken by maintenance department to solve the failures. The plant shutdown occurs every 6 month in March and September. The process of operating and monitoring production lines and machines instantly, so they can watch the failure and damage of the machines and equipments to repair them or replace them. Technical management The technical management responsibility is to supervise all the mechanical, electrical things and maintain the various equipments and everything that related to maintenance procedure, and this management divided in many sections: a- The machine section The responsibility of this section is prepare emergency and planning schedule and do it to all the equipments and report it to diagnose the unusual failure and fix it. Inspect the machinery, check with drawings and specifications and rectification. It contacts with store section to provide the required replacement parts and also contacts with other sections to maintain the equipments at the workshop. At the workshop they fix the equipments in emergency conditions, check the equipments if they work properly and routinely, takes care the equipments and help to clean them. b) The machine operation section The responsibility of this section fabricate the replacement parts, make an order outside the company to get new parts, lathe the machine parts the required the workshops. c) The immediate machine maintenance section The responsibility of this section is to check and fix the production lines. d) The electrical section The electricity department is responsible to repair and ensure the continuation of the work of all electrical and electronic equipment and precision instruments on the production line and also supervises contact with other sections to that the electricity working properly.
Tuesday, November 12, 2019
relationships :: essays research papers
The position of thrust sheets around the margins of landslide toe blocks, and their morphology and direction of thrusting, suggests that they were formed as a result of toe block pressing and movement in the surrounding sand. Toe-thrust sheets therefore can be considered as the morphological expression of ongoing instability at the landslide toe. The upthrust nature of these sheets at West Runton suggests that rotation of toe blocks, generating forward movement of the surrounding loose beach sand, is the principal process of toe-thrust sheet formation (fig. 6). Passive pressing of toe blocks into the surrounding sand under gravity is unlikely to result in either brittle failure of the sand or differential movement of the sand away from the toe blocks (i.e., different thrust sheet widths). The presence of thrust sheets therefore suggests that landslide blocks are actively excavating into the softer and unconsolidated beach sand that is displaced outward as a result of this process. The size and extent of the thrust sheets can be used as a proxy for the scale, rate, and timing of block movement. For example, the bigger landslide blocks are associated with more extensive thrust sheets, and sheet width is likely associated with excavation depth. The presence of multiple and overlapping thrust sheets that vary in extent along the front of landslide blocks (figs. 4, 5) also suggests that different parts of the toe are active at different times and therefore that sliding rates and volumes averaged across the entire landslide (Waltham and Dixon 2000) likely conceal wide spatial and temporal variations. [Graphic omitted] The presence of delicate toe-thrust sheets within the intertidal zone at West Runton is of interest because these features are easily destroyed by waves and will be wiped out by every high tide. Figure 6 is a schematic cartoon illustrating a possible formation mechanism for these features. During high tides, the elevated position of the external water plane (mean high water level) against the landslide toe means that there is a small difference in head, and low hydraulic potential gradient, between the landslide toe and its external environment (fig. 6a). The depth of marine water also likely increases interstitial pore water pressure both within the submerged beach sand and within the fine-grained landslide sediments and influences effective pressure (cf. Dixon and Bromhead 2002). Elevated external water pressure at high tide helps to hold back toe advance (Hutchinson 1988). At low tide, when the ground water table is located within the beach sand and is under lower (atmospheric) interstitial pore water pressure, a large difference in head and therefore steepened hydraulic potential gradient exists between the landslide toe and the external environment (sea level) (fig. 6b). Under these conditions, sliding and the formation of relationships :: essays research papers The position of thrust sheets around the margins of landslide toe blocks, and their morphology and direction of thrusting, suggests that they were formed as a result of toe block pressing and movement in the surrounding sand. Toe-thrust sheets therefore can be considered as the morphological expression of ongoing instability at the landslide toe. The upthrust nature of these sheets at West Runton suggests that rotation of toe blocks, generating forward movement of the surrounding loose beach sand, is the principal process of toe-thrust sheet formation (fig. 6). Passive pressing of toe blocks into the surrounding sand under gravity is unlikely to result in either brittle failure of the sand or differential movement of the sand away from the toe blocks (i.e., different thrust sheet widths). The presence of thrust sheets therefore suggests that landslide blocks are actively excavating into the softer and unconsolidated beach sand that is displaced outward as a result of this process. The size and extent of the thrust sheets can be used as a proxy for the scale, rate, and timing of block movement. For example, the bigger landslide blocks are associated with more extensive thrust sheets, and sheet width is likely associated with excavation depth. The presence of multiple and overlapping thrust sheets that vary in extent along the front of landslide blocks (figs. 4, 5) also suggests that different parts of the toe are active at different times and therefore that sliding rates and volumes averaged across the entire landslide (Waltham and Dixon 2000) likely conceal wide spatial and temporal variations. [Graphic omitted] The presence of delicate toe-thrust sheets within the intertidal zone at West Runton is of interest because these features are easily destroyed by waves and will be wiped out by every high tide. Figure 6 is a schematic cartoon illustrating a possible formation mechanism for these features. During high tides, the elevated position of the external water plane (mean high water level) against the landslide toe means that there is a small difference in head, and low hydraulic potential gradient, between the landslide toe and its external environment (fig. 6a). The depth of marine water also likely increases interstitial pore water pressure both within the submerged beach sand and within the fine-grained landslide sediments and influences effective pressure (cf. Dixon and Bromhead 2002). Elevated external water pressure at high tide helps to hold back toe advance (Hutchinson 1988). At low tide, when the ground water table is located within the beach sand and is under lower (atmospheric) interstitial pore water pressure, a large difference in head and therefore steepened hydraulic potential gradient exists between the landslide toe and the external environment (sea level) (fig. 6b). Under these conditions, sliding and the formation of
Sunday, November 10, 2019
Pvr Cinemas Essay
INTRODUCTION Over the last decade, India has registered the fastest growth among major democracies and is now the fourth largest economy in terms of ââ¬Ëââ¬Ëpurchasing power parityââ¬â¢Ã¢â¬â¢.Over the years, spending power has been steadily increasing in India. On an average, 30-40 million people are joining the middle class every year. The consumption spending is rising due to increasing disposable incomes on account of sustained growth in income levels and reduction in personal income tax over the last decade. The Indian Entertainment Industry is expected to significantly benefit from this fast economic growth, as this cyclically sensitive industry grows faster when the economy is expanding. When incomes rise, proportionately more resources get spent on leisure and entertainment than on necessities. Although over 90 years old, the Indian film industry was only accorded the status of an industry in 2000. Consequently, it is only during the last five years that the Indian film industry has been able to attract financing from banks, financial institutions, private equity investors and corporations. Prior to 2000, the industry was almost solely reliant on private and largely individual financing. Although corporatisation of the film industry has started, the film industry is currently largely unorganized and fragmented. Going to the cinema is one of the most popular entertainment options in India. PVR CINEMAS Priya Exhibitors (p) ltd is a part of the diversified Bijili Group, which has interests in transport, finance and construction sectors all over India. After a downturn in the industry in late 80s when the onslaught of video wars at its peak cinema has now been rejuvenated with the latest international trends in cinema exhibition reaching Indiaââ¬â¢s shores swiftly with the arrival of satellite TV. The capitals cosmopolitan audience is becoming increasingly aware of the advanced cinematic technology that enhances the movie going experience and this has whetted their appetite for watching movies on the ââ¬Å"big screen ââ¬Å".To cater to the increasingly sophisticated tastes of the audience Priya exhibitor Pvt Ltd. totally refurbished the existing cinema in June 1991 including installation of a Dolby stereo sound system. They also gained exclusive rights to screen blockbusters from major distributors mainly Warner brothers, 20th century fox, united international pictures, small wo nder then that the cinema has become the focal point for entertainment in the capital for both the young and old attracting over 30,000 patrons a week. Infact, ââ¬Å"Speedâ⬠set a national box office world record of Rs.785000 in its first week of screening at PVR (the highest ever for an English film), which is remarkable considering the relatively low price of a cinema ticket in India.Buoyed by the overwhelming success of the cinema after upgrading, Priya exhibitors ltd have taken he next initial step for setting up the first multiplex in the country in a joint venture with Village Roadshow Ltd, Australiaââ¬â¢s entertainment corporation.PVR is a brand name synonymous with state-of-the-art cinema exhibition in India. PVR specializes in developing and operating state-of-the-art Multiplexes.PVR Cinemas are the leading cinemas in the country with an emphasis on design, technology and service. Over the last three years, PVR has established itself as a very strong brand associated with movies, quality exhibition and youth-targeted promotions.The company was conceived as a Joint Venture between the Bijli family,headed by Mr. Ajja y Bijli as Indian Promoters and Village Roadshow Limited of Australia, one of the largest multiplex operators in the world with more than 1500 screens under operation. PVR has been a pioneer in multiplex development by setting up Indiaââ¬â¢s first multiplex PVR Anupam4 at Saket in city of Delhi. The company has since grown to become the largest cinema exhibition player in the country and has 5 theatres with 19 screens in city of Delhi/Gurgaon under its operation.The Cinema can boast of the highest box office collections in India for five consecutive years since its opening. Located around the Cinema in the same complex are a number of up-market restaurants, pubs and fast-food eateries that make it a popular youth hangout place and indeed an entertainment experience for the entire family.PVR Priya, a 25-year-old cinema still considered the best Cineplex in Delhi, was completely renovated and brought into the fold of PVR in January 2000. PVR Priya boasts of the highest box office collections in the city of Delhi after PVR Saket. It also has the distinction of having the widest screen in India. Following the tremendous success in South Delhi, PVR expanded to WestDelhi in 2001 with the launch of two new multiplexes ââ¬â PVR Naraina, and PVR Vikaspuri. PVR Naraina, with four screens and 830 seats, was launched in August 2001. PVR Vikaspuri (3 screens, 921 seats) was launched in November 2001.PVR Group has re-opened one of Delhiââ¬â¢s oldest and most popular cinema hall, Plaza; now known as PVR Plaza. With a seating capacity 22 of 300 seats, the all new single screen auditorium has been renovated and refurbished to bring back its former glory. The cinema, unique in its nature, combines the look and feel of the 50s with the state-of-the-art cinema viewing technologies of today. The most recent addition to the chain is PVR EDM, this three-screen multiplex, located in the popular East Delhi Mall, is equipped with the stateof- the-art technology and is one of itsââ¬â¢ kind in the vicinity.The three-screen multiplex has a total seating capacity of 723 seats. It is equipped with the latest THX-approved three-way surround sound system with real life sound effects and state-of-the-art projection facility with the latest Xenon-based technology. The stadium seating arrangement ensures unobstructed viewing from anywhere in the auditorium. STP OF PVR CINEMAS SEGMENTATION On the basis of customer preferences, we may classify PVR under the Clustered category. This is owing to the fact, that out of the entire masses they have clearly defined their target audience and aim to cater to them. Also, PVR is a Concentrated Market because they only cater to the premium movie-going audience i.e. SEC A and SEC B.PVR Cinemas has approx. 22 million movie goers per month Consumer Demographic Segmentation Age: 61% between 18 and 49 Gender: 47% Males / 53% Female Income: 61% have income over 50K Education: 55% of adult movie-going audience has attended/graduated college*. Of these adults, 37% have college degrees or higher Consumer Psychographic Segmentation PVR Movie Goers are people with high resources and can be classified as ââ¬Å"Experiencersâ⬠who seek variety and entertainment. Spend a comparatively high proportion of income on fashion, entertainment, and socializing. ââ¬Å"PVR Movie Buffsâ⬠generally have the following major tendencies:- -Go outside the home for entertainment -Participate in sports and other active lifestyles -Hard to reach through other traditional media -lighter television and radio users, but heavy internet users -Receptive to advertising in movie theatres, consider as part of their movie going experience Consumer Behavioral Segmentation Usage rate: 1/3 of the population attends the movies one or more times per month. WHAT? 1. What benefits that the customer seeks? ââ¬â Complete movie going Experience. 2. Factors influence PVRââ¬â¢s demand? ââ¬â Price, movie, day, time of the day, day of the week, month etc. 3. What function can the product perform for the customer? ââ¬âEntertainment. 4. What are the important buying criteria? ââ¬â Price, ambience, placement, quality service, premium positioning, status symbol. 5. What risks does the customer perceives ââ¬â risk of being overcharged, risk of being in an emergency like fire at the theater. HOW? 1. How does customer buy the product? ââ¬â Online /Telebooking / In person 2. How long does the buying process take? ââ¬â Simple and prompt 3. How do the various marketing mix elements influence the customer at each stage of buying? 4. How does product fit in to their lifestyle? ââ¬â Entertainment product for the premium. 5. How much would they be willing to spend? ââ¬â PVR had started with tickets being priced at Rs 125 with special counters available for tickets worth Rs 7. Even when all tickets are now priced at Rs 145, there is no change in the amount of customers that PVR receives, which means that people are willing to pay. 6. How much do they buy in one transaction? ââ¬â Almost always more than 1 ticket. Depends upon the person, movie playing. TARGETING PVR being the first of its kind has always been a market leader and therefore its offering to the customer is Innovative. PVR has premium pricing and they target mainly SEC A and SEC B. PVR has brought to its customers the experience of Luxury Cinema. PVR uses the concentrated method as they have target a much focused audience out of the entire masses. PVR witnessed tremendous success Europe Lounge in Delhi. PVR Cinemas has also recently introduced the concept of luxury viewing to Bangalore. Gold Class Cinemas have been introduced for the first time in India, are two ultra luxurious exclusive auditoriums, each equipped with plush and fully reclining seats and generous legroom. Patrons can also enjoy star like treatment at the exclusive Gold Class lounge which provides an excellent pre cinema experience with scrumptious food and beverages PVR Priya of PVRââ¬â¢s chain use Differentiation method for pricing. It practices different price slabs for different target audience. For instan ce, they have tickets ranging from Rs 45 (for the youth) to Rs 140 (for the upper-class i.e. SEC A). POSITIONING PVR had, and still has a very well planned market position. Its premium positioning affects the customers perceptual positioning. Therefore, they decided on their marketing strategy and pricing, keeping the target market in mind. In case of PVR, they make use of all their tangible elements to prove to their customers that their movie tickets are worth the price they are paying. Also, since some of the other movie theatres (which are not multiplexes) are still offering movies at rates as low as Rs 35, it is the task of its marketer to ensure that PVR comes across as a superior brand in terms of cinema viewing as well as the experience. Itââ¬â¢s positioning is evident in its mission statement also which saysâ⬠A commitment to deliver the best quality cinema viewing Everywhere, Every time.â⬠MARKETING MIX ââ¬â 7 Ps 1. SERVICE PRODUCT/ SERVICE PACKAGE A product (in the marketing context) may be tangible, intangible or both. In case of services, on the contrary, the tangible component is nil or minimal. In services, there is no or very little tangible element because of which they are considered as benefits, which are offered to the target market. First, a service is a bundle of features and secondly, there benefits and features have relevance for a specific target market. Therefore while developing a service product, it is important that the package of benefits in the service offer must have a customers perspective. 5 product levels are as follows:Core Benefit is the MOVIES that the customer comes to a cinema hall for,along with the attendant experience of PVR. The expected product in PVRââ¬â¢s case would be ambience, hygiene, good service, parking, candy bar etc.PVR has augmented its product offerings: * Luxury cinema PVR has brought to its customers the experience of luxury cinema.After the tremendous success of Cinema Europa in Delhi, PVR Cinemas has introduced the concept of luxury viewing to Bangalore as well. Gold Class Cinemas have been introduced for the first time in India, are two ultra luxurious exclusive auditoriums, each equipped with 32 plush and fully reclining seats and generous legroom. Patrons can also enjoy star like treatment at the exclusive Gold Class lounge which provides an excellent pre cinema experience with scrumptious food and beverages. * Bulk Bookings There are special arrangements for bulk bookings (of twenty or more tickets) done by corporates. Details can be filled online and PVR executives themselves get in touch with the concerned people. * E-booking and tele-booking PVR also provides the factility of e-booking, which was first started by PVR, it has now been copied by Satyam cineplexes as well. It also offers telebooking * Parties at PVR PVR has also started helping customers in planning birthday/kitty parties at PVR. They have made PVR a wholesome entertainment experience than just a movie watching spree. * Movie newsletter and magazine To keep its customers hooked on to movies and to PVR, it has also come out with an online newsletter called ââ¬ËPVRWireââ¬â¢ is directly mailed to the subscribers and can also be downloaded from their website.They have also launched a movie magazine called ââ¬ËMovies Firstââ¬â¢ . * Movie vouchers They have also taken out the unique concept of movie vouchers which people can use as gifts. Many corporates have also started using these as incentives and rewards for their employees.The vouchers are available in denominations of Rs 100 to Rs 350 and a * minimum of 25 coupons needs to be purchased to avail of the offer.The following options are available in Delhi/NCR The Delhi PVR Movie Money Voucher costs Rs 150/- and is valid right through the week across all cinemas (except PVR Gurgaon ââ¬â Cinema Europa)PVR Gurgaon (Cinema Europa) PVR Movie Money Vouchers cost Rs 160/- The following options are available in BangaloreClassic Mon -Thur : Rs 100/-All Week (including Weekends) : Rs 130/-Europa Mon -Thur : Rs 130/-All Week (including Weekends) : Rs 150/-Gold Class All Week (including Weekends) : Rs 350/- + Rs150/- for food and beverages (optional) THE SERVICE PACKAGE The ââ¬Å"packageâ⬠concept of services product suggests that what you offer to the market is a bundle of different services, tangible and intangible, but there is a main or substantive or ââ¬Ëcoreââ¬â¢ service and around it are built the auxiliary/peripheral/facilitator. It is important to note that facilitating services ate mandatory and if these are left out, the entire service would collapse. Yet another type called supporting services, donââ¬â¢t facilitate the consumption of core services but are used to increase the value and thus differentiate from the competition.Quality Assessment through RATER in case of PVR Focused on developing a procedure for quantifying customerââ¬â¢s service quality can be measured in following dimensions: * Reliability ââ¬â Ability to perform promised service dependably and accurately. PVR is a very well established brand name, and the audience is given excellent experience of the basic product i.e. the movie as well as the other elements involved. Hence, it is very much capable of good delivery of the service it provides. There is no flaw in the quality of the service and is always delivered on time. * Assurance ââ¬â Knowledge and courtesy of employees and their ability to convey truth and confidence.Since PVR is a high contact organization, the employees are well trained in all areas regarding customer interaction and courtesy. PVR movies being a service, heavily relies on its employees, as they are the only mode of direct communication made with the customers. They are well trained and are definitely able to convey the confidence that the brand name represents. * Tangibility ââ¬â Appearance of physical facilities, equipment, personnel etc PVR movies have a lot of tangible elements present like the employees (staff), the movie halls, the candy bars, rest rooms etc, all of which are highly maintained and well kept. * Empathy ââ¬â Caring, individualized attention to the customer.Even though in a service like this customization is not possible, the employees of PVR Cinemas are always very helpful and provide the customers with good assistance whenever needed. From the employees made to sit at the ticket counter to the employee that guides customers to their respective seats in the cinema hall, all employees deliver a very helpful attitude towards the target audience. * Responsiveness ââ¬â Willingness to help customer with prompt service.The employees of PVR are fast and prompt at delivering their service and are taught to cause as less inconvenience as possible to the customers. If a customer places an order via telebooking / online reservation etc, the delivery of the tickets is made well before the show timing at the customerââ¬â¢s doorstep. The employees are well trained. 2. PRICE To many customers, high price means high quality. Services pricing follows the price and practices of pricing of goods and therefore are either cost based or market based. Within these, categories of price may be profit oriented, government controlled, competition or customer oriented. But the characteristics of services do influence the pricing and therefore different methods of pricing are followed in their case. PVR when started off had a huge advantage of being the only one of its kind in Delhi to begin with. Therefore, they could charge a higher amount to its target audience, as they did not hesitate to pay the sum for the new concept. This high pricing helped them make maximum gains. Also, PVR had, and still has a very well planned market position. Its premium positioning affects the customers perceptual positioning. Therefore, they decided on their marketing strategy and pricing, keeping the target market in mind. Hence,we may say that the pricing as well pays a strategic role in their marketing plans.In case of PVR, they make use of all their tangible elements to prove to their customers that their movie tickets are worth the price they are paying. Also, since some of the other movie theatres (which are not multiplexes) are still offering movies at rates as low as Rs 35, it is the task of its marketer to ensure that PVR comes across as a superior brand in terms of cinema viewing as well as the experience. The movie theatres market is a Free Market, even though the government in the past regulated it. This allows PVR as the market leader to set its own prices. Prices that had originally started from Rs 125 (for evening shows) and Rs 90(for morning shows and weekday plans) have increased to a high of Rs 150 and the lowest is Rs 100. The high pricing however has not led to any change in the footfalls that PVR gets. Even in slighter crowded shows, the occupancy rates as low as 35% reaches PVRââ¬â¢s break-even points.PVR Priya has a slightly different pricing system, which varies from Rs 45 to Rs 150 for different slabs of consumers. This has been done to mainly attract the youth and to keep the concept of movie going still affordable at one of its chains.The pricing at PVR Europa is Rs 160 and a Gold Class ticket is charged at Rs. 750. It offers superior ambience, environment, seating, viewing etc in the sum. 3. PLACE / DISTRIBUTION Services are generally created and delivered to the buyer at the same time,therefore creation of time and place utilities is a vital function in services marketing. Irrespective of middlemen or direct sales channel, the factor of location keeping in view the potential markets is the most significant in channel selection and distribution.The issue of location here plays a very important role, as all PVR Cinema Halls are stationed at good locations in the city, which gathers a large number of footfalls for them every day. PVRs usually open at an eventful yet untapped location, followed by which (as we saw in case of Anupam PVR Saket) other retail chains get opened around it as well. Their places are always well situated and are well linked. PVR does not have any other channel of distribution, as their service is sold solely at their chains. They do follow any franchisee outlets, even though they indulge in ticket sales online and via telebooking. The only intermediary involved for proc uring movies are Indian as well as international movie distributors, by way of whom they acquire the movies. * Distribution of Movies The Company has also recently forayed into the Distribution of Hollywood film titles in the country through its 100% subsidiary, PVR Pictures. By virtue of its strong brand equity and partnerships with major independent Hollywood studios like Miramax, Newline Cinemas etc. that are not represented in India through their own offices, PVR has managed to procure and distribute titles in the country. With the advent of the multiplex revolution across the country, the company sees a great opportunity to fill up these upcoming multiplex screens with Hollywood titles. The has successfully distributed major Hollywood titles like Rush Hour 2 , Wedding Planner Chicago , Choclat ,Spy Kids 2 , Makdee etc. 4. PROMOTION Promotion is a very vital part of the marketing mix especially in the case of services. The customer needs to trust or have belief in the service, as he has to pay for it pre-experience. Therefore, it is very important to sell the service in the best possible way. Usually the objective of promoting a service may be to create a brand image, establish a personal relationship with the client and to create an impression of competence, honesty and sincerity to win the buyersââ¬â¢ confidence in sellersââ¬â¢ abilities to deliver the service efficiently. To promote these, the marketer generally employs indirect selling techniques, as it is usually not possible to use the conventional promotion tools like advertising. Promotion activities like community relations, event management, media blitz, corporate identity programs have relevance. 3rd parties like government, unions and interest groups are important, as they are capable of influencing market access. PVR as a brand indulges into print advertisements on every Friday giving out the latest movie schedules. Any new developments are communicated to the audience via press releases. Hence there is a strong element of PR involved. Apart from that, they usually have contests pertaining to latest festivals like Valentines Day, New Years Eve, Oscar Movies Week etc. PVR also has a host of online promotional contests associated with movies The latest one relates to the film King Kong.They are also in collaboration with cellular services like Airtel have SMSand-win contests and give out free tickets to the winners. Also, PVR attracts a lot of commercial shooting / media coverage via programmes etc which promotes it as a brand in a big way. Organizing Star Events on Premiers of movies like ââ¬ËKuch Kuch Hota Haiââ¬â¢ helps PVR relate better with its target audience i.e. the youth. The whole PVR banner and its exterior environment including movie hoardings, banners etc help promote the concept of movie viewing as well as PVR as a strong and successful brand. PVR also hosts premiere shows with leading movie stars visiting the various PVR cinemas. They also host numerous fun events for children while screening animations etc.
Friday, November 8, 2019
Australia and the Depression essays
Australia and the Depression essays The 1920s was a time of great prosperity for Australia. Entertainment popularity had increased with musical theatre, opera and stage comedies drawing large audiences. Transport boomed with increasing numbers in car owners and the introduction of commercial aviation in the early 1920s. The Australian Government borrowed heavily from overseas for investments during this opulent period. By the late 1920s there was a significant decline in the volume of international trade . The American stock market crash in October 1929 accelerated a decline in prices for farm commodities in Australia. Due to both international as well as internal factors, Australia was now drawn into the depression along with the rest of the world. As a result of this, the economy suffered greatly and Australia could not pay back the millions of dollars worth of loans borrowed during the 1920s boom. Effects of the depression would lead to the unemployed and unskilled in society carrying the strain of the depression. S ocial divisions would widen as the depression took a greater toll on the working class. Australia borrowed heavily from overseas during World War I in order to finance the war effort. They owed large sums of money through investments and loans. The Bruce Page Government, headed by Prime Minister Bruce, brought in the policy of Men, money, markets to attempt to solve the economic problems that faced the world. The idea was to increase Australias population and bring investment to the country. In order to do so, immigration schemes were introduced. Australia provided assisted migration to immigrants as an incentive for them to come to Australia. Many migrants that came to Australia to increase the workforce did not know how to farm. Australia borrowed money from Britain to pay interest loans from World War I, fund public works and development projects and to pay pensions. Borrowing the money from England meant that export prices decreas...
Wednesday, November 6, 2019
The Will To Power Essays - Friedrich Nietzsche, Will To Power
The Will To Power Essays - Friedrich Nietzsche, Will To Power the Will to Power In the Will to Power, Nietzsche claims: The will to power interprets (-it is a question of interpretation when an organ is constructed): it defines limits, determines degrees, variations of power. Mere variations of power could not feel themselves to be such: there must be present something that wants to grow and interprets the value of whatever else wants to grow. Equal in that- In fact, interpretation is itself a means of becoming master of something. (The organic process constantly presupposes interpretations.) Part I of this paper unpacks this passage concerning the nature of interpretation to reach the crux of Nietzsche's argument. Part II then contextualizes this argument with respect to his claims regarding perspectivism and interpretation. Finally Part III raises the most plausible critique of Nietzsche's claim of perspectivism as possible responses by Nietzsche in his defense. I. Analysis In the passage above, Nietzsche claims that it is not human beings which interpret, but rather, it is "the will to power [that] interprets." As discussed in lecture, the organic process which presupposes interpretation is essentially the very process of adaptation by which an organism tries to fit itself into its environment and to other species around it, such as its predators and its prey. This process is a way in which the organism physiologically interprets the world. So interaction is the fundamental phenomenon of the forces that make up the will to power and these interactions in so far as they are systematically centered around a particular center of power, can be called a perspective or interpretation which that center of force gives of its surrounding environment. And what we think of as this specifically human interpretation is only the conscious psychological realization of this much more fundamental law of nature. Thus it is the will to power that interpreter! s, and it does so by appropriating, that is, knowledge is a process of appropriation. To understand what Nietzsche means by appropriation here, we can look to section 515 where he states "not 'to know' but to schematize-to impose upon chaos as much regularity and for as our practical needs require." In this statement, Nietzsche claims that interpretation is "to impose upon chaos as much regularity and form as our practical needs require." So for the plant, or some animal that preys on its environment, they will distinguish only between things that are useful and that which is not useful to the individual. The predator has no sense of distinction between this or that individual fly; one fly is all the same because it is simply food. However, in treating these different bits of prey as equal, it schematizes and organizes, and simplifies the world for itself. That is, once we start to recognize them as equal-this is the same as that-we begin to categorize them accordingly. ! Sluga illustrates how as human beings we say: "that this person which I just met a couple days ago is still the same person, although he has changed in slight ways, maybe he was wearing a cap back then." As human beings, we recognize there is a difference, but the difference is not important to us. In this process of equalization, man imposes schema and order on the world; and that is really the nature of interpretation and the will to power. II Contextualization of Nietzsche's Argument Having completed my analysis of Nietzsche's discussion in section 643, I would now like to move on to contextualize the implications of this claim with respect to perspectivism. To begin, section 636 we see how Nietzsche connects the concepts of perspective and interpretation with the concept of the will to power. According to Nietzsche, Physicists believe in a "true world" in their own fashion: a firm systematization of atoms in necessary motion, the same for all beings-so for them the "apparent world" is reduced to the side of universal and universally necessary being which is accessible to every being in its own way (accessible and also already adapted- made "subjective"). Physicist, in other words, are inclined towards a kind of metaphysics which says that there is a true reality different from the way it looks to us, namely, for physicist, it is the reality of atoms and their
Sunday, November 3, 2019
Spiritual Assessment Tools Essay Example | Topics and Well Written Essays - 1000 words
Spiritual Assessment Tools - Essay Example This research will begin with the statement that spirituality is an aspect of life that is related to holistic nursing in terms of beliefs and behaviors. Dossey gave an understanding of spirituality as that broad concept which takes into account values, rationale and meaning; oneââ¬â¢s turns towards the human traits of personal sincerity, devotion, caring, understanding, empathy, and imagination; a graceful, dynamic poise allowing and creating body-mind-spirit restoration to health; and the existence of a quality of a higher authority, that guides mystical transcendence and personal spirit. On spirituality still, Pamela Reed adds to the definition that spirituality is entirely about expressions of developmental capacity for self-transcendence. Spirituality can be perceived as that very close affiliation that exists between an individual and a supreme being who is believed to be directing anyoneââ¬â¢s beliefs and practices during the life time. Spiritual Assessment carried out b y medical practitioners is the fundamental process of gathering, analyzing and synthesizing salient data to be used for appropriately planning nursing care into multidimensional formulations that are capable of providing the basis for action decisions on medical administration. From the perspective of a holistic approach, it is well established that spiritual assessment is an action taken with the assumption that spiritual wishes have dedicated influences on all other factors of an individualââ¬â¢s life.... Below are discussions of two of these Spiritual Assessments Tools, and their effectiveness in terms of timing and use effectiveness (LaRocca-Pitts M., 2008). a) FICA FICA is a spiritual historical tool that was created by Dr. Christine Puchalski together with Daniel Sulmasy, Joan Teno and Dale Mathews in 1996 with the view of providing means through which clinicians could efficiently integrate the open-ended investigative questions checking into a standardized medical history and that which could be applied by health care professionals. This technique identifies key elements that a physician or clinician may be in need of to determine any patientsââ¬â¢ spiritual belief in the medical settings. FICA, as a spiritual assessment tool, is based on four fundamental domains which are: the presence and recognitions of faith, belief, and their meaning to an individual; the importance of spirituality on oneââ¬â¢s life and the immense influence that the belief system or values have on the individualââ¬â¢s spiritual community; and the timeless interventions to address such spiritual needs. FICA is mostly used because of its effectiveness and comprehensiveness in assessing varied spiritual dimensions as may be based on existing correlations with spiritual indicators; especially in the view of spiritual activities, alterations in spirituality, positive life changes, purpose, and hopefulness. It is able to offer provisional frameworks for clinicians to initiate discussions about those aspects deemed meaningful to patients, i.e. families, work, and faith. FICA provides information things that are supportive to patients, i.e. spiritual communities; and also gives information concerning spiritual beliefs that most likely affects health care decision
Friday, November 1, 2019
Funding Proposal and Community Partners Research
Funding and Community Partners - Research Proposal Example tutes 50.3% of the total children population in Philadelphia, yet 73% of the total children population in the foster care in Philadelphia is constituted of black children (DAlmeida, 2013). The major problem associated with this problem is poverty. The National Bureau of Statistics has shown that the African Americans families in the USA are disproportionally poor. According to the 1999 statistics, African Americans form 12.9% of the total USA population, but the percentage of the African American families that are poor is 23.6% (McRoy, 2005). 22.9% of the population in Philadelphia lives in poverty, with 18.4% of all families in Philadelphia living under the poverty line, and most concerning, 31.3% of population under the age of 18 years in Philadelphia living in poverty (United States Census Bureau, 2010). Thus, The Humanitarian Agency seeks to support the poor families whose children have been placed in foster care in Philadelphia, as a way of facilitating the reunification of the children with their families. Children would have a better chance of realizing their destiny if they are reunited back and grow together with their families. Most families in Philadelphia are separated from their children, mostly due to the inability of the families to provide their children with a better home environment that would foster healthy children growth (United States Census Bureau, 2010). The result is trauma both to the families and their children associated with loss and separation. The requirements for reuniting the children back with their families are high and expensive for the poor families in Philadelphia. The cost of maintaining the children in foster care is also high. There is therefore a dire need to resettle the children in foster care in Philadelphia back to their homes. Thus, The Humanitarian Agency seeks to serve this community needs through: ii) Facilitate the reunification of children and their families through supporting home renting, mortgaging,
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